At Maanshe, every piece is thoughtfully handcrafted and carefully inspected before it reaches you. As our products are premium handcrafted creations, we maintain a limited return window to protect the quality and craftsmanship of every piece.
1. Return Window
We accept return requests within 3 days from the date of delivery.
To be eligible for a return, the product must be:
Unworn and unused
Unwashed and unaltered
Free from stains, makeup, perfume, deodorant, or any other marks
Returned with all original tags, labels, packaging, and accessories intact
In the same condition in which it was received
Return requests submitted after 3 days of delivery will not be accepted.
2. Non-Returnable Products
Due to the handcrafted nature of our products, the following are not eligible for return or refund:
Products that have been worn, washed, altered, repaired, or damaged after delivery
Products with removed or damaged tags
Products with stains, makeup, perfume, deodorant, or other marks
Customized or specially made products
Products modified according to customer requests or measurements
Sale, promotional, or final-sale products
Products returned without their original packaging and accessories
3. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 24 hours of delivery.
Please provide:
Your order number
Clear photographs of the product
Clear photographs/videos of the packaging
A description of the issue
Our team will review the request and, after verification, may offer a replacement, exchange, or refund as applicable.
4. Return Request Process
To request a return, contact our customer support team within the 3-day return window.
Once your request is approved, you will receive instructions regarding the return shipment.
Please do not send the product back without receiving return confirmation from Maanshe.
5. Quality Inspection
All returned products undergo a quality inspection once received.
If the product is found to be used, washed, altered, damaged, stained, or otherwise not in its original condition, the return may be rejected.
In such cases, the product may be shipped back to the customer and the refund will not be processed.
6. Refunds
Once the returned product passes our quality inspection, the eligible refund will be processed.
For prepaid orders, refunds will generally be credited to the original payment method.
Any applicable shipping or return charges may be deducted from the refund amount, except where the return is due to a mistake, defect, or damage attributable to Maanshe.
Refund processing time may vary depending on the payment gateway or bank.
7. Exchange
Exchanges are subject to availability.
If the requested size or product is unavailable, Maanshe may offer an alternative solution or refund, as applicable.
Customized or specially made products are not eligible for exchange unless the product received is defective or incorrect due to an error from our side.
8. Size & Fit
Customers are requested to carefully check the Maanshe size chart before placing an order.
A return arising solely from incorrect size selection by the customer may be subject to our applicable return conditions.
For customized products, customers are responsible for providing accurate measurements and customization details.
9. Handcrafted Product Disclaimer
Each Maanshe piece is premium and handcrafted. Because of the nature of handcrafted production, slight variations in embroidery, embellishment, texture, placement, or finishing may occur.
These subtle variations are a natural characteristic of handcrafted products and are not considered manufacturing defects.
10. Colour Disclaimer
Actual colour may vary slightly from what you see on your screen due to monitor settings, device displays, photography, and lighting conditions.
Minor colour variations therefore may not qualify as a defect or reason for return.
11. Return Shipping
If a return is approved because the product was received damaged, defective, or incorrect due to an error by Maanshe, the applicable return shipping cost will be borne by Maanshe.
For other eligible returns, return shipping charges may be borne by the customer or deducted from the refund, as applicable.
12. Order Cancellation
Orders can be cancelled only before they enter the production or dispatch process.
Since our products are premium handcrafted pieces, once an order has entered production, cancellation may not be possible.
13. Refused / Undelivered Orders
If an order is refused at delivery or returned due to an incorrect address, unsuccessful delivery attempts, or the recipient being unavailable, applicable shipping and return-to-origin charges may be deducted from any eligible refund.
Refunds, where applicable, will be processed only after the returned shipment reaches Maanshe and passes our verification.
14. Policy Updates
Maanshe reserves the right to update this Return & Refund Policy from time to time. Any changes will be published on this page with the updated date.
Contact Us
For any return, exchange, or refund-related queries, please contact the Maanshe customer support team through the contact details available on our website.
Maanshe
Celebrating Everyday Women